App Trouble Shoot

I forgot my login details. What should I do?

No problem go to forgot password and then enter the email that is connected to your account that you first registered under. You will then recieve a reset password. (Check your junk mail just incase.) Then put your email as your username along with the reset password and you will be able to access your account.

I requested a new password but I have not recieved yet.

The (OTP) One time password reset will be sent to your email that your account is registered to. If you have not recieved it in your inbox, check your junk/spam folder as sometimes the email can end up there.

Why are the workout videos not playing?

Do you have your phone on battery saving mode? (On iphone battery icon may be yellow) If so your device is set up to conserve energy and that will restrict playback of any workout videos.

My heartrate is not being shown during the workout.

Make sure your heart rate monitor is on and that the program it runs to measure your heart rate is running and connected to Apple Health or Google Fit. The app will then take this information and showcase and record during the period of your workout.

I can't access certain workouts.

Depending on the type of user you are registered as, you will have access to only certain areas of the site. If for example you are not a qualified PowerWave Instructor, the you won't be able to access L1 workout timers. Each workout menu highlights what type of user can access them

I use to have an account on the website. But will I still have an account on the app?

Yes you will. Simply go to already a member and then go to forgot password. Put in the email that was registered to your account and then you will be sent a new password. Make sure you check your junk mail just in case the email arrives there.

Can I access on my tv?

Yes there are various ways to watch the virtual workouts on your TV. Apple offers a device like Apple TV that allows you to mirror your phone onto the big screen. Google also offers a similar function on TV's that share android capabilities.

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